Privacy Policy
Hourglass is committed to protecting the privacy of our clients, visitors, and users. This Privacy Policy outlines how we collect, use, and safeguard personal information through our website and advertising platforms, including Google Ads.
Information We Collect
We may collect the following types of information when you interact with our website:
Personal Information
IP address
Device type and browser type
Location (city, state, country)
Language preferences
Any details you voluntarily provide through our contact forms or booking process
Cookies & Browsing Data
Pages visited on our site
Time spent browsing
Actions taken (e.g., clicks, bookings, form submissions)
Advertising Data
Through Google Ads, we may also collect:
Which ads you view or click on
Pages you visit after engaging with our ads
Conversion actions (such as filling in a booking form or making a payment)
How We Use Your Information
We use your information to:
Provide relevant and tailored advertising through Google Ads
Improve the performance and user experience of our website
Analyse and measure the effectiveness of our advertising campaigns
How We Share Your Information
Your information may be shared with:
Google – for the purpose of running and optimising our advertising campaigns
Service providers – such as website hosting, analytics, or email marketing providers, strictly to help us deliver our services
We do not sell or trade your personal information to third parties.
Your Rights & Choices
You have control over how your data is used:
Opt out of targeted ads – You can manage this in your Google Ads Settings.
Manage cookies – Clear or block cookies through your browser settings.
Access or delete your data – You can request access to the information we hold, or ask us to delete it, by contacting us at info@hourglass.com.au.
Security & Retention
We take appropriate measures to secure your information against unauthorised access or misuse. Personal data is retained only as long as necessary to fulfil the purposes outlined in this Privacy Policy.
Updates to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on our website with an updated “Last Revised” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out at: info@hourglass.com.au
Last Updated: 19/08/2025